Frequently Asked Questions

Q: Is it safe to give online?
Yes. In many ways giving online is safer than writing a check because an electronic gift cannot be lost or stolen. The security of the system is continually managed and monitored by The CashLINQ Group.
 
Q: What types of bank accounts can I give from?
You can give online from your bank account via an Echeck, or sometimes referred to as ACH transaction. You can also give using MasterCard, Visa or Discover.
 
Q: Can I use a debit card?
Yes, you can use a debit check card with a Visa or MasterCard logo. If your debit card requires a PIN, you may use an Echeck instead.
 
Q: Are there any fees involved with giving online?
Not to you. You will not pay any fees with an online gift. There is a charge (approximately 2.80%) to Northwest Chapel for using credit cards. The most cost effective method for Northwest Chapel is Echeck.
 
Q: Can I make a one-time contribution?
Yes. The system allows you the option of either making a one-time contribution or setting up a recurring contribution. For a one-time contribution, you can designate the contribution be made immediately or, for both one-time and recurring contributions, you can schedule the contributions to come out of your bank account or charge your credit card on the date(s) specified by you.
 
Q: If I want to set-up a recurring gift, what are my options for frequency of my gift?
For recurring gifts, you have the option of giving weekly, two weeks a month, monthly or quarterly.
 
Q: Can I change my personal information or the amount or frequency of my gift once I have set it up?
Yes. You can change or cancel your contribution at any time before the date of your next contribution, if you have created a profile. Simply log in to the system using your user name and password and make the necessary changes in the system. A profile is not required to make a donation; however, if you choose to create one, you can manage any donations made within your profile.
 

Q: Can I review my donation history online?
You will only be able to view your giving history for transactions made online, at this time. We will be launching a new software program, NWConnect, later this year which will allow you to view the complete history of your contributions, given either online or otherwise.

Q: Will I still receive regular contribution statements from the church?
Yes. The church will continue to send year-end contribution statements to your address on file for tax purposes. Once the NWConnect software is implemented, your giving statement will be available online for you to review and print at any time.

 
Q: When will contributions be taken from my account?
Contributions will be taken from your specified bank account within 48 business hours of the date you requested. This allows time for the contribution to process through your bank and the church’s bank. If the date of your contribution falls on a weekend or holiday, the transaction will be initiated on the next banking day.
 
Q: Can I designate my gift to a particular cause?
Yes, you can designate your gift to go toward the general, mission and building funds. We may also add additional causes at specific times.
 
Q: Will I be able to give to special Northwest Chapel events and/or campaigns (Missions Trips, VBS, Bible, Study Classes, etc.) online?
During times when certain events are occurring, you will be able to give a one-time contribution to support the given initiative or campaign.
 
Q: How will I know that I set up my gift correctly?
Immediately after submitting your contribution, a confirmation will be emailed to you after every successful transaction.
 
Q: Does it matter which Internet browser I use?
No. Any browser will work.
 
Q: I have additional questions about online giving that have not been addressed. Who can I talk to?
For any questions, concerns or comments about the online giving system, please contact us at giving@northwestchapel.org. You will receive a response from our staff as soon as possible.